Policies & Privacy
Our Commitments to You
We believe in transparency and trust. This page outlines the policies we uphold for your care and the privacy practices that protect your personal information.
Our Policies
Our policies and procedures ensure a smooth and professional experience with each visit.
Advance Appointments: We kindly ask that all appointments be scheduled in advance, either by phone or through our online booking system..
Timely Arrivals: We request that patients arrive at least 10 minutes before their appointment time. Late arrivals may need to reschedule to ensure we stay on schedule for all patients.
Cancellations and No-Shows: If you need to cancel, please notify us at least 48 hours before your appointment. Missed appointments or cancellations without sufficient notice may incur a fee of 10% of your service cost.
Payments: Payment is expected at the time of your appointment unless prior financial arrangements have been made with our office team. More complex procedures may require a deposit.
Insurance: While we assist with insurance claims, your policy is a contract between you and your insurer. We cannot control changes, declines, or delays in coverage but will provide you with the documents needed to facilitate your claims.
Health Information: To ensure the best possible care, please inform us of any medical conditions or allergies that may affect your treatment.
Your Privacy
At River Road Family Dental, we are committed to safeguarding your personal information and understand the importance of privacy and transparency in our information practices.
Collection of Information: We only collect personal and health information that is necessary to provide effective dental care and maintain a seamless experience for our patients.
Purpose of Use: Your information is used to assess and provide care, manage billing, communicate with you, and meet regulatory requirements. We also use it to connect with other healthcare providers involved in your care.
Disclosure of Information: Your personal information will only be shared with your healthcare team and is protected under strict confidentiality. Any sharing outside this team requires your explicit consent.
Data Security: We take active steps to protect your data. Electronic information is secured with passwords, while physical documents are stored in restricted areas.
Retention and Destruction: We retain your information for as long as necessary to meet healthcare and regulatory obligations. When no longer needed, documents are securely shredded, and electronic data is permanently deleted.
Access to Your Information: You have the right to access your records. If any information needs updating, we’re here to make corrections for accuracy.
Consent Management: You can withdraw your consent for us to use or disclose your information anytime. We’ll explain how this affects our services and any related considerations.
We’ve Got You Covered
Coverage that meets your needs.
We accept a wide range of insurance providers, including the new Canadian Dental Care Plan (CDCP). Our team is here to guide you through the claims process and answer any questions.
Testimonials
Smiles speak louder than words!
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The staff at River Road Family Dental are amazing. Everyone is so friendly and welcoming. My kids love going to the dentist and ask me to make them an appointment all the time. They are always quick to get me in when I need something!!
Ashley Gunby
Google Reviews
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Excellent child-friendly experience at River Road Family Dental! Dr. Frank Vreugdenhil was incredible with both of my young children who were quite nervous. The office was clean, and the staff were so friendly. I’m so happy to now have such a great dentist to look after us. Would definitely recommend.
Kate M
Google Reviews
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Thank you to the staff and Dr. Nathan McLellan for your kind approach. I have always had a fear of dentists, but I felt very comfortable when I was introduced to the doctor by the denturist at the clinic. I was not disappointed.
Gloria Currie
Google Reviews
Let’s Connect
Whether you’re ready to schedule an appointment or just have a question, we’re here to help. Call, email, or visit us—we look forward to hearing from you!